Getting your box to you

Dispatch times

One-time boxes are dispatched within 2–3 working days. Subscription boxes are sent together at the start of each month.

Delivery

Rates are calculated at checkout based on your address. UK orders typically arrive within 2–4 working days of dispatch. You'll receive tracking by email as soon as your box is on its way.

Packaging

Every box is packed with protective, recyclable materials and finished with tissue and ribbon, so it arrives ready to open.

Returns

If your box arrives damaged or something is missing, email us within 14 days of delivery with a photo and we'll put it right.

Because boxes contain personal care items, we can't accept returns on opened or used products. Unopened boxes can be returned within 14 days in their original condition.